Shipping policy
HistoriograFX Apparel — Shipping Policy
1. Made-to-Order Production
HistoriograFX Apparel products are made to order. Each garment is produced after an order is placed rather than held as pre-produced inventory.
Because products are made to order, production time is separate from shipping transit time.
2. Order Processing & Production
- Production time: Orders typically require 1–3 business days to be produced, inspected, and prepared for shipment.
- Business days: Business days are Monday through Friday, excluding applicable holidays.
- During periods of unusually high order volume or carrier disruption, processing or delivery may take longer. Customers will be notified when we become aware of a significant delay affecting their order.
3. U.S. Shipping & Estimated Delivery
Shipping charges are calculated at checkout based on the order and delivery destination.
After production, U.S. shipping typically takes 9–14 business days.
Customers should therefore allow approximately 10–17 business days total from the date an order is placed for production and delivery.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our control may affect delivery.
4. International Shipping
International availability, shipping charges, and applicable delivery estimates are displayed at checkout when international shipping is available for the destination.
International delivery times may vary depending on destination, carrier service, and customs processing.
5. Order Tracking
Once an order has been produced and shipped, customers will receive a shipping confirmation email with available tracking information. Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
6. Customs, Duties & Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated at checkout.
7. Address Changes
Customers are responsible for providing an accurate shipping address at checkout. Because production may begin shortly after an order is placed, contact us as soon as possible if an address needs to be corrected.
We will make reasonable efforts to update an address before fulfillment but cannot guarantee changes after an order has entered production or shipment.
8. Damaged or Missing Packages
Damaged or defective items: If an order arrives damaged or has a printing or manufacturing defect, contact us within 30 days of delivery and provide photographs of the item and packaging when applicable. Eligible defective or damaged items will be handled in accordance with our Refund Policy.
Packages marked delivered: If tracking indicates that a package has been delivered but it cannot be located, customers should first check the delivery area, household members or neighbors, and contact the carrier when appropriate. If the package remains missing, contact us for assistance.
9. Contact Us
Questions about shipping, delivery, or an existing order can be sent to:
HistoriograFX Apparel
support@historiografxapparel.com